Careers: Customer Service Representative
Please submit your cover letter and resume to resumes@forteinteractive.com.
Are you a Problem Solver?
We’re looking for an expert problem solver who is web tech-savvy, optimistic, laid-back and extremely resourceful who can rise to any challenge with a smile. This position is open for a Customer Support Representative who is smart, dedicated, and has a fun personality and who wants to work with a successful and rapidly growing web solutions company.
About Forte Interactive, Inc.
Forte Interactive embraces a work-hard, play-hard mentality in a high-energy, yet laid-back atmosphere. We are a privately held and aggressively growing company. We provide a unique hands-on opportunity to be in on the early stages of ground-breaking e-business products for our clients. Our technology is behind large high-traffic e-commerce sites and nonprofit organizations like the United Way. We also work with a number of Major League Baseball teams for charitable online race registration, such as the Giant Race (http://www.race-sfgiants.com/). Despite the diversity of our projects, our common goal is to create the most effectively designed solutions for our clients.
What you need:
- A permanent smile!
- Confidence in your ability to solve any problem.
- Dedicated focus on helping customers and teamwork.
- Timely and professional customer interaction (both verbal and written).
- Can Learn and know how to use any product from the customer’s perspective.
- Ability to prioritize tasks, stay organized, and make details a high priority even in tough situations.
- Effective communicator, placing a high degree of importance in developing and maintaining customer relationships.
- Deep love of helping people to use, learn and understand technology.
- Ability to communicate technology solutions in a clear and concise manner.
- 2+ years experience providing technical support. Preferred: Providing support in a mixed Windows and Mac environment.
- 2+ years experience using Content Management Systems (CMS) or blogging software such as Wordpress.
- Four-year college degree or equivalent work experience.
- Desired experience: working in a ticket system, CRM tool, or work-distribution based system.
What you will be doing:
- Work on dynamic challenging problems most companies will never face.
- Interface with multiple departments to resolve customer issues.
- Log tickets and track their resolution, presenting communications as required.
- Provide research and data validation for incidents submitted by customers.
- Triage customer reported incidents. Isolate into a reproducible format, and resolve or assign to appropriate sources.
- Analyze problems, resolving if possible, escalating to senior-level support as necessary.
- Automate procedures to reduce current workload or increase efficiency.
- Create and evaluate problem reports routinely and recommend permanent solutions for recurring problems.
- Continuously review the current knowledge-base articles, and publish and/or update documentation on common problems.
- Participate in QA activities and review documentation for accuracy.
- Train clients on using a content management system.
- Help clients update content on websites using HTML and WYSIWYG.
What is in it for you?
- Competitive compensation with unlimited potential
- Full benefits including 401k
- Team-building Paintball Outings / Happy Hours / Chili Cook-Offs and more!
- Hands-on, Cross-Platform Training at our own Forte University.
- A work environment where creativity, not micro management, flourishes.
To Apply
Please submit your cover letter and resume to resumes@forteinteractive.com.